Privacy Policy

Last updated: November 2025

Introduction

ClaraBalance respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our services or visit our website.

Information We Collect

We may collect and process the following types of information:

  • Contact information including name, email address, phone number, and postal address
  • Information you provide when requesting consultations or communicating with us
  • Technical information including IP address, browser type, and device information
  • Usage data about how you interact with our website
  • Information shared during nutrition consultations

How We Use Your Information

We use your personal information for the following purposes:

  • To provide nutrition consultation services
  • To communicate with you about appointments and services
  • To respond to enquiries and provide customer support
  • To improve our website and services
  • To comply with legal obligations
  • To send relevant information about our services with your consent

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests in providing and improving services

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Data portability
  • Withdraw consent at any time

Cookies

Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and providing services, subject to appropriate confidentiality obligations.

International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

ClaraBalance
28 St. Mary Street
Cardiff CF10 1AB
United Kingdom
Email: [email protected]
Phone: +44 29 7639 58 72

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.